SERVICE GUARANTEE - We offer a 100% guarantee on all services. No refunds. You may receive a redo appointment at any time within the first two weeks for most services. Due to the nature of some services, this guarantee may vary. Please ask a Client Coordinator for more details.
CHILD POLICY - For the safety of your children and the relaxation of our guests, we ask that you do not bring children under the age of 12 unless they are receiving services.
CANCELLATION & CREDIT CARD POLICY - We require a credit card number to reserve all appointments. In the event that you need to cancel your scheduled appointment with us we do require at least 12 hours notice so that we may possibly accommodate the needs of other clients. In the case of a same day cancellation or if you were to not show up for your appointment, you will be charged a fee up to 100% of your total service. We understand that emergency situations do arise and we will try to accommodate you in any way we can.
REFERRAL PROGRAM - $10 Dolce Dollars will be credited to your account when your referral guest checks out from their first visit at Dolce Med Spa & Boutique. The guest MUST write your name on their client profile for proper credit to be given. No retroactive referral credit will be given.
PRODUCT RETURNS - Dolce Med Spa & Boutique will accept returns on most any merchandise purchased from the spa within 7 days of purchase with a valid receipt. Unfortunately and without exception, we cannot accept returns on opened cosmetics and fragrances. Cancellations: We require at 24hr notice to cancel any appointment. 'Skipped' appointments will be charged $50 no show fee to the card number with which the appointment was reserved. Spa Series & Packages: When purchasing a series or a package there are No Refunds. We will apply your reservation deposit towards another spa series, package or spa service. Thank you for respecting our policies and procedures.
PRODUCT HOME CARE - Continued results are achieved through daily use of professional products at home. Your professional will recommend a home care regimen to maintain your results between visits, including these products for you with your ticket at check out. These products will also be written on a "Prescription Card" for your reference.
PROMOTIONS - All Dolce promotions/special pricing cannot be combined or used with other Dolce promotional offers. Price adjustments will not be made on previous purchases or services. You must present promotions/special pricing at time of check-out.
SPA ETIQUETTE - Please arrive 15 minutes early for your appointment. If you are receiving multiple spa treatments, spa attire and slippers will be provided for you when you arrive. Your clothes and possessions will be in a locker for the duration of your appointment at Dolce. You will be asked to fill out a client profile. These may be filled out ahead of time by printing out the forms from our website under Spa Etiquette. Guests under the age of 18 will need a guardian's signature on these forms. You will be asked to undress to your comfort level for body treatments. Your therapist will keep your body draped with sheets during the treatment and only expose the areas being worked on. With treatments such as body wraps, you will be draped with hand towels in order to reap maximum benefits. Undergarments may be kept on, or swimsuits may be worn if that is your comfort level. If you are receiving a body wrap or body polish, do not shave or wax your legs at least 8 hours prior to treatment. Please know that you are in a professional spa therapy operation and do not expect anything other than therapeutic or spa treatments. For gentlemen, please shave two hours prior to your facial treatments.
FEEDBACK - Give your therapist feedback as to your comfort and special trouble areas. We are here to make this the most relaxing and beneficial treatment for you, so tell us what your needs are. Relax and enjoy the benefits of the spa, allowing others to "do for you," but respect that the room must be prepared and used for the next client. Please know that you must leave the room upon completion of treatment within a reasonable amount of time.
GRATUITY - Leaving gratuity is always left to the discretion of our clients. As in all service-related businesses, it is common practice to leave gratuity when the professional has performed a service to the client's satisfaction. Customary gratuity in day spas is 20% or more of the full value of the treatment. Unless noted, gift certificates for treatments and/or packages do not include gratuities.
Safety - For safety reasons, the maximum occupancy of each spa room, with the exception of the Skin Bar, is two people. Any adults accompanying you to your spa services are welcome to wait in our relaxation room.
CELL PHONES - We ask that you turn your cell phone off while in the spa for the relaxation of other guests
Prices subject to change without notice
We are not responsible for lost or stolen items!
For your convenience, food can be ordered for you to enjoy during your Dolce experience.
(Some Spa Packages include a meal)
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